Conversational AI Crash Course(s): Heyday by Hootsuite’s Guide to Saving Costs & Generating Revenue with Automation
Navigating the what, how and why behind conversational AI is no easy feat. But brands and retailers who use the power of automation to forge connections with customers win big: more revenue from online AND offline sales (yes, chatbots can 5x your sales), and more time for their customer support teams to tackle things that actually matter. Heyday by Hootsuite’s six highly curated sessions will walk leaders in customer support, e-commerce, CX and marketing through everything they need to know about how to implement conversational AI to build frictionless, near-perfect customer experiences at every touchpoint - from social media, to web, to email, and everywhere else. The future of commerce is conversational - and it’s time to start chatting
Schedule:
Thursday
- 11:00 - Social Commerce 101: What It Is, Why It Matters, and How to NOT Get Left in the Dust
- 12:00 - The “Reverse Retail” Trend: How In-Store Teams are Increasing Online Sales
- 13:00 - Conversational AI & Customer Loyalty Deep Dive: From First Hello to Forever Ambassador
- 14:00 -Doing More With Less in 2023: 3 Proven Ways To Help Your Customer Support Team Thrive
- 15:00 - How to Remove Friction from Ecommerce Sales With Conversational AI
- 16:00 - The Ultimate Conversational AI Playbook for Revenue-Obsessed Retailers
Friday
- 11:00 - Social Commerce 101: What It Is, Why It Matters, and How to NOT Get Left in the Dust
- 12:00 - The “Reverse Retail” Trend: How In-Store Teams are Increasing Online Sales
- 13:00 - Conversational AI & Customer Loyalty Deep Dive: From First Hello to Forever Ambassador
- 14:00 -Doing More With Less in 2023: 3 Proven Ways To Help Your Customer Support Team Thrive
- 15:00 - How to Remove Friction from Ecommerce Sales With Conversational AI